• PAHO personnel and other institutions staff in a meeting on an emergency setting

Risk and Outbreak Communication

Risk communication refers to the real-time exchange of information, recommendations, and opinions between experts and/or officials and people who face a threat (risk) to their survival, health, or economic or social well-being. The ultimate goal of risk communication is that every person exposed to a risk is able to make informed decisions to mitigate the effects of the threat (risk), such as the outbreak of a disease, and take protective and preventive measures and actions.

Risk communications takes into consideration political, social and economic factors; analyzes risk and risk perception to communicate effectively; and gives great importance to dialogue with affected and targeted populations to help them make the best possible decisions during public health emergencies.

Therefore, risk communication requires an understanding of stakeholders' perceptions, concerns, and beliefs, as well as their knowledge and practices. Thus, effective risk communication must be able to identify and be able to handle rumors, as well as misinformation and other communication challenges from the outset.

Risk communication is one of the 15 capacities that all countries have committed to develop in order to prevent the international spread of diseases and other hazards as required under the International Health Regulations (2005).

Without trust, people are unlikely to follow the recommendations provided

Risk communication only works when there is communication based on trust between those with the knowledge (experts), those in charge (authorities), and those affected. Listening to and understanding people's beliefs, concerns and perceptions is as important as providing them with evidence and guidance.

Honestly explaining what is known about the nature of the risk and admitting what is uncertain is essential. The credibility of those giving information and recommendations; their expressions of caring and empathy, as well as identification with the audience are factors that make risk communication effective.

 

Diálogo de saberes

 

Principles of Risk Communication

Communicate to the public quickly and frequently

Communicate with transparency and honesty

Communicate even in the midst of uncertainty

Show empathy, solidarity and understanding

Involve communities

Use a comprehensive approach

Communicate with one voice: coordinate with partners and other stakeholders

Listen and respond to public concerns

Contribute to the national capacity building 

PAHO response

WHO provides global guidance on good practices for risk communication and is supporting countries to build capacity by establishing the right policy, strategy, and plans for risk communication; training key staff, involving and training journalists on how to report on health emergencies, and running simulation exercises to test national systems.

In emergency situations, WHO provides support to the response by deploying its network of risk communicators to affected countries and regions to work side by side with national and local authorities.

Courses
Cover Risk Communication Course. Title and megaphone graphic.

Risk Communications and Community Engagement in Health Emergencies

Importance of risk communication as a capability on par with epidemiology and provision of healthcare, through the application of strategies that minimize risks and empower communities to make evidence-based decisions to preserve their health and lives.

View course

Curso OPEN WHO Infodemia

Infodemic Management

Understanding and identifying its key mechanisms and actors. This course is for anyone interested in understanding what an infodemic is, how it dramatically affects public health and what we can do about it now and into the future.

View course

Curso OPEN WHO emergencias

SocialNet: Empowering communities before, during, and after an infectious disease outbreak

An overview of operational concepts in relation to community engagement, risk communication, and the application of social science interventions. This course is designed for health emergency preparedness and response professionals, policy makers and partners.

VIEW COURSE

"Cover: Crisis communication related to vaccine safety: technical guidance. Illustration showing a woman giving a lecture.

Crisis communication related to vaccine safety: technical guidance

Technical guidelines needed to develop a communication plan that is appropriate for managing crises related to vaccine and vaccination safety. 

VIEW COURSE

Documents

All

Communication Materials

All

Epidemiological Updates and Alerts

All

Mandates and Strategies

All